Contact Us
Whether you've spotted something out of date on one of our reviews, want to ask about how we rank a particular brand, or just have feedback on the site, we'd like to hear from it. This page explains what Canadian Casinos can help with, what we can't, and the best way to reach us.
What we can help with
Canadian Casinos is an independent research and comparison resource covering online casinos available to players across Canada's provinces, including new sites such as those featured in our current rankings. We're happy to hear from readers on topics like:
- Questions about how a casino on our list is rated, or why it's ranked where it is
- Corrections — if a bonus offer, wagering term or licence detail we've published looks outdated
- Suggestions for new or upcoming casinos we should be looking at
- General feedback on the site, our comparison tables, or how we explain bonus terms
- Requests to clarify anything on our About Us page, our review method, or our Responsible Gambling guidance
What we can't help with
This is an important distinction, because it saves readers time. Canadian Casinos does not operate any casino, does not process deposits or withdrawals, and cannot access, close or verify anyone's player account. If you have an issue with a deposit, a delayed withdrawal, a bonus that hasn't credited, or a dispute over account verification, that has to go through the casino's own support team directly — usually via live chat or email, both of which are listed on the operator's own site. Each brand we cover, from top-ranked names like Cashed and SlotsGem down through the rest of our list, handles its own customer support and complaints independently of us.
Similarly, we can't offer personal advice on whether to gamble, how much to stake, or how to manage a gambling problem. For that, our Responsible Gambling page has practical guidance and pointers to support services.
Before you get in touch, a few things to check
- If your question is about a specific bonus offer, check the operator's own terms and conditions page first — wagering requirements, maximum bet limits and game restrictions vary by casino and change over time
- If it's about account access or a stuck withdrawal, contact the casino's support team directly rather than us — we have no ability to intervene in individual accounts
- If you're unsure whether a site is legitimate for Canadian players, our reviews cover licensing and payment options in detail, but always confirm current terms on the operator's site before depositing
- General site policies, including how we use information submitted through this page, are set out in our Terms and Conditions
A note on how we're funded
Canadian Casinos may earn a commission when readers sign up with a casino through links on our site. This funds our research but never decides our rankings — ratings are based on our own assessment of games, bonuses, payments and licensing, and no operator can pay to move up the list. If you think a review reads as biased or misleading, that's exactly the kind of feedback we want through this page.
How to reach us
For questions, corrections or feedback on our coverage of online casinos in Canada, get in touch through the contact details provided on the site. Please include enough detail — the casino name, the page you're referring to, or a screenshot if relevant — so we can look into it properly. We read every message, though as an independent site we can't always guarantee a fast turnaround, particularly for detailed research requests.
If your query turns out to be about an operator's account, payment or bonus issue rather than our content, we'll point you back to that casino's own support channel, since they're the only ones who can actually resolve it.